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Defective Item Procedures

Have a Problem with a Product? If you are in Canada or the USA please contact Archos tech support from www.archos.com and they will assist you.  If you are out of the country please fill in the form below. If you get an error on the form dont worry...we still get it.

 Please follow the following directions for fastest service.

For any items which must be returned for repair/replacement you must obtain an RMA (return merchandise authorization) number from us in order to expedite the return.  Please fill out the following information if you are having problems requiring warranty replacement/repairs and we will send you the directions for the fastest service.  Any items returned without an RMA number will be refused.

 

 
Name on Order
Product with a problem
Date purchased
Country of Residence
Place of Purchase
Please type your address exactly how it will appear on your returned package.  This becomes a return shipping label.
Email Address
(Optional) Alternate Email Address
Telephone #
 

Problem.  Please be specific and detailed.

.

Once this is submitted you will receive an RMA number or directions for getting your unit serviced.  Some items are handled by the manufacturer and some are handled by us.  It also depends on your country of residence.

Please download the RMA form if you are given an RMA number.  This form must accompany all returns.  Download the form here

 

 

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